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Shipping Policy

A legal disclaimer

Jan's Scran Van Shipping Policy

Effective Date: June 25, 2025
Business Registration: Jan’s Mart Ltd, trading as, Jan's Scran Van, Derry, Northern Ireland
Food Business Registration: Registered with Food Standard

 

1. GENERAL SHIPPING INFORMATION

1.1 Order Processing Time

  • Standard Processing: 1-2 business days (Monday-Friday, excluding public holidays)

All orders are processed in the order received. Processing time begins after payment confirmation and order verification.

1.2 Business Hours

  • Order Processing: Wednesday-Sunday, 10:00 AM - 3:00 PM GMT/BST

  • Customer Service: Wednesday-Sunday, 10:00 AM - 3:00 PM GMT/BST

  • Weekend/Holiday Orders: Processed on the next business day

 

2. FOOD SAFETY REQUIREMENTS

2.1 Food Safety Compliance

Jan's Scran Van operates under strict food safety regulations in accordance with:

  • Food Safety Act 1990

  • EU Regulation 852/2004 on food hygiene

  • Food Standards Agency guidelines

  • HACCP (Hazard Analysis Critical Control Point) principles

2.2 Temperature Control

  • Ambient Products: Stored and shipped at room temperature in protective packaging

  • Packaging Standards: All food products are sealed in manufacturer-approved, tamper-evident packaging

2.3 Shelf Life Requirements

  • Minimum Shelf Life: All shipped products have a minimum of 1 months remaining shelf life from dispatch date

  • Best Before Dates: Clearly marked on all products

  • Storage Instructions: Provided with each shipment

 

3. SHIPPING METHODS AND COSTS

3.1 Domestic Shipping (United Kingdom & Northern Ireland)

Shipping Method

Delivery Time

Cost

Tracking

Standard Post

3-5 business days

£5

Basic tracking

 

3.2 Free Shipping Thresholds

  • Orders over £35: Free standard shipping

3.3 Shipping Restrictions

  • Perishable Items: Cannot be shipped via standard postal services

  • Glass Containers: Additional packaging charges apply (£2.50)

  • Remote Areas: Additional surcharges may apply for Highlands, Islands, and remote postcodes

 

4. DELIVERY INFORMATION

4.1 Delivery Areas

We deliver to all UK mainland addresses, Northern Ireland, and the following:

  • England: All postcodes

  • Scotland: All postcodes (additional charges for Highlands and Islands)

  • Wales: All postcodes

  • Northern Ireland: All postcodes

  • Isle of Man & Channel Islands: By arrangement (additional charges apply)

4.2 Delivery Attempts

  • Managed between customer and delivery service, Jan’s Mart will provide courier details

4.3 Delivery Instructions

  • Managed between customer and delivery service, Jan’s Mart will provide courier details

 

5. LIABILITY AND RISK TRANSFER

5.1 Business Responsibility

Jan's Scran Van maintains full responsibility for:

  • Product quality and safety until collection by courier

  • Proper packaging and labeling

  • Accurate order fulfillment

  • Compliance with food safety regulations

  • Temperature control until courier collection

5.2 Risk Transfer Point

IMPORTANT: LIABILITY TRANSFER DISCLAIMER

Risk and responsibility for all shipments transfers from Jan's Scran Van to the customer once the courier service has collected the package from our premises or designated collection point.

After courier collection:

  • Jan's Scran Van is not liable for delivery delays caused by courier services

  • Jan's Scran Van is not responsible for packages lost, damaged, or stolen during transit

  • Jan's Scran Van is not liable for incorrect delivery addresses provided by the customer

  • Jan's Scran Van cannot guarantee delivery times quoted by courier services

5.3 Customer Responsibility

Once courier collection has occurred, customers are responsible for:

  • Following up with courier services for delivery updates

  • Reporting delivery issues directly to the courier company

  • Providing accurate delivery addresses and contact information

  • Being available for delivery or arranging alternative delivery instructions

  • Inspecting packages immediately upon receipt

 

6. COURIER COLLECTION DISCLAIMER

By placing an order with Jan's Scran Van, you acknowledge and agree that:

  1. Responsibility Transfer: All responsibility for the safe delivery of your order transfers to you, the customer, once our chosen courier service has collected your package from our premises.

  2. Courier Relationship: Jan's Scran Van acts as the sender only. Any issues arising during transit are between you and the courier service.

  3. Follow-Up Obligation: It is your responsibility to track your shipment and follow up with the courier service regarding delivery status, delays, or issues.

  4. Damage Claims: Any damage occurring during transit must be reported directly to the courier service. Jan's Scran Van will provide necessary documentation to support your claim.

  5. Insurance: Courier insurance coverage is limited.

  6. Communication: We will provide tracking information where available, but updates must be sought directly from the courier service.

 

7. DAMAGED OR LOST SHIPMENTS

7.1 Reporting Requirements

For damage or loss occurring after courier collection:

  • Contact the courier service immediately using provided tracking information

  • Report damage/loss within 48 hours of discovery

  • Contact Jan's Scran Van at team@jansscran.com to inform us of the issue

  • We will provide assistance with courier claims but cannot guarantee resolution

7.2 Photographic Evidence

Customers should photograph:

  • Damaged packaging upon receipt

  • Damaged products before disposal

  • Any evidence of tampering or poor handling

  • Delivery location if package was left unattended

7.3 Claims Process

  1. Immediate Reporting: Contact relevant party within 48 hours

  2. Documentation: Provide all requested information and evidence

  3. Investigation: Allow 7-14 days for courier investigation

  4. Resolution: Refund/replacement subject to investigation outcome

 

8. RETURNS AND REFUNDS

8.1 Food Safety Restrictions

Due to food safety regulations, we cannot accept returns of:

  • Opened food products

  • Products past their best before date

  • Products that have left our temperature-controlled environment

  • Products contaminated by customer handling

8.2 Acceptable Returns

We will accept returns for:

  • Products damaged before courier collection

  • Incorrect items shipped due to our error

  • Products that arrive past their best before date

  • Unopened products with manufacturer defects

8.3 Return Process

  1. Contact our customer service team within 48 hours

  2. Provide order number and reason for return

  3. Await return authorization and instructions

  4. Return products in original packaging

  5. Allow 5-10 business days for refund processing

 

9. INTERNATIONAL SHIPPING

9.1 Restricted Service

  • Where item is undeliverable due to specific country regulations, Jan’s Mart will provide a full refund.

10. ALLERGEN INFORMATION

10.1 Allergen Disclosure

All products contain comprehensive allergen information:

  • Listed on product labels

  • Available on our website

  • Provided in order confirmation emails

  • Detailed in shipping documentation

10.2 Cross-Contamination Warning

While we follow strict hygiene protocols, customers with severe allergies should consider this risk.

10.3 Customer Responsibility

Customers with food allergies must:

  • Check all allergen information before ordering

  • Inform us of severe allergies when placing orders

  • Take appropriate precautions when handling products

 

11. CUSTOMER SUPPORT

11.1 Contact Information

  • Email: team@janscran.com

  • Address: Jan's Scran Van, Bay Road, Derry, Northern Ireland

11.2 Response Times

  • Email Inquiries: Within 24 hours during business days

  • Phone Calls: Immediate assistance during business hours

  • Emergency Issues: Same-day response for urgent matters

11.3 Order Tracking

  • Tracking information provided via email upon dispatch

  • Real-time updates available through courier websites

 

12. TERMS AND CONDITIONS

12.1 Policy Updates

This shipping policy may be updated periodically. Customers will be notified of significant changes via:

  • Email notification to registered customers

  • Website announcement

  • Updated policy date at the top of this document

12.2 Governing Law

This shipping policy is governed by Northern Ireland and UK law. Any disputes will be resolved through UK courts with appropriate jurisdiction.

12.3 Severability

If any portion of this shipping policy is deemed unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Agreement

By placing an order with Jan's Scran Van, you acknowledge that you have read, understood, and agree to be bound by this shipping policy.

 

Last Updated: June 25, 2025
Next Review Date: December 25, 2025

 

This shipping policy complies with UK consumer protection laws, food safety regulations, and distance selling requirements. For questions regarding this policy, please contact our customer service team.

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