Terms & Conditions

A legal disclaimer

TERMS AND CONDITIONS

JANS MART LTD, TRADING AS, JAN'S SCRAN VAN - FOOD TAKEAWAY SERVICE AND FOOD SHOP

Effective Date: June 25, 2025
Last Updated: June 25, 2025

1. COMPANY INFORMATION

Business Name: Jan's Mart Ltd
Business Type: Food Takeaway Service and Food Shop
Registration: Registered with Food Standards Agency #1801085
Location: Derry, Northern Ireland
Contact: team@janscran.com

Jan's Scran Van operates as a mobile food business and takeaway service providing high-quality food products including artisan sauces and prepared meals to customers in Derry and surrounding areas.

2. DEFINITIONS

"Company", "We", "Us", "Our" refers to Jan's Scran Van
"Customer", "You", "Your" refers to the person placing an order
"Products" refers to all food items, sauces, beverages, and related products offered by Jan's Scran Van
"Services" refers to takeaway, delivery, and food shop services provided
"Order" refers to a request to purchase Products through any of our service channels
"Premises" refers to our mobile food unit and any temporary or permanent food service locations

3. ACCEPTANCE OF TERMS

By placing an order with Jan's Scran Van, whether in person, by telephone, online, or through any third-party platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not place an order.

4. BUSINESS REGISTRATION AND COMPLIANCE

Jan's Scran Van is a registered food business with Derry City and Strabane Local Authority in accordance with UK food safety regulations. We maintain all required licences including:

Food business registration
Food hygiene certification
Public liability insurance
All applicable gas safety certificates

5. FOOD SAFETY AND HYGIENE

5.1 Food Hygiene Standards

We maintain the highest standards of food hygiene and safety in accordance with UK food safety legislation, including:

Food Safety Act 1990
Food Hygiene Regulations
EU Regulation 852/2004 on food hygiene

5.2 Food Hygiene Rating

Our current Food Hygiene Rating is available on the Food Standards Agency website. We display our rating as required by applicable legislation.

5.3 HACCP Compliance

We operate a Hazard Analysis Critical Control Points (HACCP) system to ensure food safety throughout our operations.

6. ALLERGEN INFORMATION

6.1 Legal Requirement

In accordance with UK allergen legislation, we provide information about the 14 major allergens in all our products:

Cereals containing gluten
Crustaceans
Eggs
Fish
Peanuts
Soybeans
Milk
Tree nuts
Celery
Mustard
Sesame
Sulphur dioxide and sulphites
Lupin
Molluscs

6.2 Allergen Disclosure

Allergen information is available:

Upon request from our staff
On our website/ordering platform
Through clear signage at our service points

6.3 Customer Responsibility

IMPORTANT: Customers with food allergies or intolerances must inform us of their specific requirements when placing orders. While we take all reasonable precautions, we cannot guarantee that our products are completely free from allergens due to possible cross-contamination in our kitchen environment.

6.4 Allergen Disclaimer

We strongly advise customers with severe allergies to exercise caution when ordering. Jan's Scran Van cannot accept responsibility for allergic reactions when customers have not disclosed their allergies or when products have been clearly labelled with allergen information.

7. ORDERING PROCESS

7.1 Order Methods

Orders may be placed:

In person at our mobile unit
By telephone
Through online platforms
Via approved third-party delivery services
Through social media platforms

7.2 Order Acceptance

All orders are subject to acceptance by Jan's Scran Van. We reserve the right to refuse or cancel orders at our discretion, including but not limited to:

Insufficient stock
Unable to meet dietary requirements safely
Suspected fraudulent activity
Breach of these terms

7.3 Product Availability

All products are subject to availability. We reserve the right to substitute items with equivalent alternatives where necessary, with customer consent.

8. PRICING AND PAYMENT

8.1 Pricing

All prices are displayed in British Pounds (£) and include VAT where applicable
Prices may vary between service channels
We reserve the right to change prices without prior notice
Current prices at time of order acceptance will apply

8.2 Payment Terms

Payment is due immediately upon order placement for takeaway services
We accept cash, card payments, and approved digital payment methods
For business customers, payment terms may be extended to 30 days subject to credit approval

8.3 Payment Security

We use secure payment processing systems and do not store customer payment information on our systems.

9. DELIVERY SERVICES

9.1 Delivery Areas

We provide delivery services within a defined geographical area around Derry. Delivery charges apply and will be clearly stated before order confirmation.

9.2 Delivery Times

Estimated delivery times are provided as guidance only
Delivery times may vary due to weather, traffic, or high demand
We aim to deliver within stated timeframes but cannot guarantee exact delivery times

9.3 Delivery Responsibilities

Customers must provide accurate delivery addresses
Someone must be available to receive the order at the delivery address
We may leave orders with a responsible person at the delivery address
Risk passes to the customer upon delivery

9.4 Failed Deliveries

If delivery cannot be completed due to customer unavailability or incorrect address information, additional charges may apply for re-delivery attempts.

10. FOOD SAFETY DURING TRANSPORT

10.1 Temperature Control

Hot food will be maintained at safe temperatures during transport
Insulated containers and cooling methods are used as required

10.2 Packaging

All food is packaged in appropriate food-grade containers
Packaging is designed to maintain food quality and safety during transport
Environmental considerations are taken into account in packaging choices

11. RETURNS AND REFUNDS

11.1 Perishable Goods

Due to the nature of food products, returns are generally not accepted for hygiene and safety reasons.

11.2 Defective Products

We will provide refunds or replacements for:

Products that are unsafe for consumption
Products that do not match their description
Products that arrive in unsatisfactory condition due to our error

11.3 Refund Process

Complaints must be reported immediately upon receipt
Refunds will be processed within 14 days of approved claims
Refunds will be made to the original payment method where possible

11.4 Customer Responsibilities

Customers must:

Inspect orders immediately upon receipt
Report any issues promptly
Provide clear evidence of defects where applicable
Not consume products they believe to be unsafe

12. CANCELLATION POLICY

12.1 Customer Cancellations

Orders may be cancelled without charge up to 15 minutes after placement (subject to preparation status)
Cancellations after food preparation has begun may incur charges

12.2 Company Cancellations

We may cancel orders due to:

Circumstances beyond our control
Food safety concerns
Inability to meet delivery requirements
Equipment failure

13. LIABILITY AND DISCLAIMERS

13.1 Limitation of Liability

Jan's Scran Van's liability is limited to the value of the products purchased. We exclude liability for:

Indirect or consequential losses
Loss of profits or business
Personal injury not caused by our negligence

13.2 Food-Related Illness

While we maintain high food safety standards, customers consume food at their own risk. We maintain appropriate insurance but cannot accept liability for:

Allergic reactions when allergen information has been provided
Illness due to customer failure to follow storage/consumption guidance
Pre-existing medical conditions

13.3 Maximum Liability

Our maximum liability for any claim shall not exceed the total amount paid for the relevant order.

14. DATA PROTECTION AND PRIVACY

14.1 Data Controller

Jan's Scran Van acts as data controller for personal information collected in the course of business.

14.2 Legal Basis for Processing

We process personal data under the following legal bases:

Contract performance (fulfilling orders)
Legitimate interests (business operations)
Legal obligations (food safety records, tax requirements)

14.3 Data Collection

We may collect:

Contact information (name, address, phone, email)
Payment information (processed securely through third parties)
Order history and preferences
Dietary requirements and allergen information

14.4 Data Use

Personal data is used for:

Order processing and fulfilment
Customer service and support
Legal and regulatory compliance
Business analytics and improvement

14.5 Data Sharing

We may share data with:

Payment processors
Delivery service providers
Regulatory authorities (when required)
Professional advisors (accountants, lawyers)

14.6 Data Retention

Personal data is retained for:

As long as necessary to fulfil the purpose for which it was collected
To comply with legal obligations
Maximum 7 years for business records

14.7 Your Rights

Under UK GDPR, you have rights to:

Access your personal data
Correct inaccurate data
Delete data (subject to legal requirements)
Restrict processing
Data portability
Object to processing
Withdraw consent

15. HEALTH AND SAFETY

15.1 Customer Safety

Customers must:

Follow any safety instructions provided
Report safety concerns immediately
Not interfere with our equipment or operations
Maintain appropriate social distancing where required

15.2 Staff Safety

We maintain comprehensive health and safety procedures for all staff in accordance with UK health and safety legislation.

16. INTELLECTUAL PROPERTY

16.1 Trademarks

"Jan's Scran Van" and associated branding are proprietary trademarks. Unauthorized use is prohibited.

16.2 Recipe and Process Protection

Our recipes, processes, and business methods are proprietary and confidential.

17. FORCE MAJEURE

We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

Weather conditions
Public health emergencies
Government restrictions
Supply chain disruptions
Equipment failures
Acts of God

18. COMPLAINTS PROCEDURE

18.1 Internal Complaints

Complaints should be directed to management immediately
We aim to resolve complaints within 48 hours
Formal complaints will be documented and investigated

18.2 External Reporting

Customers may report concerns to:

Derry City and Strabane Environmental Health Department
Food Standards Agency
Trading Standards
Citizens Advice

19. MARKETING AND COMMUNICATIONS

19.1 Marketing Consent

We may send marketing communications only with explicit consent. Customers may opt out at any time.

19.2 Social Media

We may feature customer feedback and images on social media platforms with appropriate permissions.

20. AMENDMENTS TO TERMS

20.1 Right to Amend

We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting.

20.2 Notification

Significant changes will be communicated through:

Website updates
Email notifications (where contact details available)
Notice at service points

21. GOVERNING LAW

These terms and conditions are governed by the laws of Northern Ireland and the United Kingdom. Any disputes will be subject to the jurisdiction of the courts of Northern Ireland.

22. SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. ENTIRE AGREEMENT

These terms and conditions constitute the entire agreement between Jan's Scran Van and the customer, superseding all prior negotiations, representations, or agreements.

24. CONTACT INFORMATION

For questions regarding these terms and conditions, please contact:

Jan's Scran Van
Derry, Northern Ireland
Email: team@jansscran.com

Data Protection Officer:
Email: hugh@jansscran.com

Local Authority:
Derry City and Strabane District Council
Environmental Health Department
Email: food@derrystrabane.com
Website: www.derrystrabane.com

This document was last updated on June 25, 2025. Please check our website or contact us directly for the most current version of our terms and conditions.

CUSTOMER ACKNOWLEDGMENT

By placing an order with Jan's Scran Van, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. You also acknowledge that you have been informed of your rights and responsibilities as outlined in this document.